Dog Grooming – Frequently Asked Questions

Dedicated To Providing Great Service

We recommend starting puppies being groomed young. Ideally, puppies are exposed to the grooming process as soon as possible. Routine grooming should start at around 3-4 months of age. The earlier, the better.

In an ideal world, we would recommend bringing your pup in every 3-4 weeks for a grooming service for the first 6 months. This way we can train your pup and get them familiar with the grooming process.

Monday – Tuesday: 10AM – 6PM

Closed Wednesday

Thursday – Saturday: 10AM – 6PM

Closed Sunday

There are some services for which walk-ins are welcome. These include services are

  • Nail Trim / Grind
  • Ear Cleaning and Plucking
  • Face Trim (eye scooping & trimming the bangs)
  • Paw Trim
  • Sanitary Trim
  • Teeth Cleaning
  • Anal Gland Expression

However, in order to ensure a quality groom at a non-rushed, calming pace, we require appointments for most grooming services.

The typical stay at the shop is 2 to 3 hours for small to medium sized dogs. 3-4 hours for larger breeds with heavier under coats. We do our best to get your dog groomed and back home to you in a timely manner. Let’s face it…the least amount of time they are away from you and their home the happier they are!

If you need to reschedule or cancel an appointment, please notify us at least 24 hours in advance. No Shows and last minute cancellations are subject to a $50.00 FEE PER DOG, which will be charged to your card on file. Prepayment will now be required before another appointment is booked if you’ve no-shown in the past. We understand there may be emergency situations and we will work with you, but not on a continued basis. Please be respectful of our time as we are a by-appointment business, and another client could have taken your appointment if we had known.

It is the OWNERS duty of care towards their dog to maintain their coat between professional grooming. If owners fail to attend to their dog’s coat, then in the interests of the dog, I will shave off matted areas to prevent unnecessary suffering. Our groomer will try to minimize the aesthetic impact of this but in the case of a felted mat, this may require removing all the fur from the matted area.

When a dog presents in a severely matted condition, it is Ridgeside K9 Grooming’s policy to shave the whole coat using electric clippers with a close blade. In these circumstances to de-matt would cause the animal stress and discomfort and therefore shaving a coat is quicker and gentler on the animal. Dogs can be traumatized by lengthy and uncomfortable de-matting sessions and it can put them off the grooming process for life.

If you require help and advice on how to care for your dog between grooming sessions, please do feel free to ask, we will be more than happy to chat. De-matting can be a time-consuming process and extra time will be chargeable. You will be fully consulted and made aware of any additional charge to be levied.

Matting leads to many skin conditions

  • Hot spots and sores
  • Skin rash
  • Flea infestations
  • Fungal and bacterial infection
  • Yeast infections
  • Moist eczema
  • Urine and faeces scalding
  • Mites and lice
  • Maggot infestation
  • Eye and ear infections
  • Severe itching
  • Discolouration/staining of fur, also parasites such as fleas and ticks can be present without your knowledge, because the matted coat hides them.


A matted coat that has to be clipped off may reveal problems due to long-term neglect. Problems caused by the inability of the skin to breath properly, may include sores, skin infections and parasites. A dog upset by any of these may have been chewing at his skin in an effort to alleviate irritation of an inflamed area.

Dogs feel different after a matted coat is clipped off; the majority of dogs fell lighter, cooler and full of life. Very matted coats can be heavy and hot, therefore when they are removed, some find this new sensation strange and may take time to adapt to the feeling. The removal of a large weight of hair from a dog’s ears may cause ear shaking and scratching, leading to Haematoma (rupturing of small blood-vessels) in the ear.

It is important that you tell us about your dogs condition.

We will still accept dogs that have fleas.

It is vital we ensure that other dogs in our care will not get fleas. We may ensure your dog is the only dog in the salon at the appointment time.

Your dog can be washed with a flea deterrent shampoo that will kill all fleas on the dog.
We would only use a flea shampoo with your permission prior to grooming, making sure you dog is not exposed to too many chemicals if they have just been treated by your vets.

If we find fleas on your dog that you had not advised us of, there may be an additional fee for treatment.

Water is always available for the dogs in the salon.

We always ask your permission to give your dog a small treat. Some dogs are on strict diets or suffer allergies and therefore may not be allowed treats.

We do not feed dogs any meals unless specifically asked to do so for health reasons.

While some vaccines are not required, they are strongly advised. Please keep up to date with shots to prevent spreading or catching anything from other pets.

If you prefer to schedule by phone: please upload your dog’s proof of vaccination for Rabies, Distemper, Parvo, and Bordatella to the New Client Online Registration Form. Once we receive proof of vaccination, we’ll call you to schedule an appointment.

Important things to tell your groomer

An informed groomer can provide custom care and attention to your dog during their grooming.

Please let us know of any past negative grooming experiences your dog may have experienced – this will help us try to prevent added stress for your pet.

It’s important to discuss this because it can prevent injuries to the groomer and your dog.

They may not be able to finish the groom if they can’t use a muzzle.

Depending on the problem it may be better to postpone a bath until it clears up or a vet has given the green light for a bath.

Tell your groomer about any you may know of. That way there’s less chance of them getting irritated.

RSK9 Grooming may give your dogs treats for good behaviour, and if your dog has food allergies please make your groomer aware. If your dog has skin allergies please discuss which shampoos are safest, perhaps a hypoallergenic tearless shampoo or an oatmeal based formula.

If they do, they MUST be bathed with a flea shampoo to prevent the spread of fleas to other pets in the Studio. Your groomer will let you know if they find any fleas on your pet and they will have to give a flea bath immediately. A charge for the flea bath will be incurred.

This is very important. The groomer needs to know so they can adjust they way they lift and maneuver your pet during the grooming process to avoid injuring any weak joints or sensitive areas.

You may want to have the nails filed. Filing the nails helps prevent cracking, takes some of the sharpness off, and gets them a little shorter.