Terms and conditions

Ridgeside K9 Grooming - Service Agreement

These are the policies put in place to prioritize your dog’s safety and ensure transparency between Ridgeside K9 Grooming (RSK9 Grooming) and our dog parents. We strive to maintain professional and efficient business operations and provide a wonderful experience for you and your dogs. Please review the following guidelines before scheduling an appointment:

Arrivals:
To ensure that your dog benefits the best from his/her grooming experience we ask that you arrive 15 minutes before your grooming appointment to allow time for a meeting with your groomer or bather to discuss any specific details with your groomer.

Completion:
Every effort will be made to keep our scheduled grooms running smoothly.  A typical dog grooming can be completed in 3 to 4 hours from the time of your appointment.  If your dog is oversized, has behavior issues, or skin and coat problems, then a longer period of time might be required.  If you need your dog returned by a certain time please let us know before the appointment so we can make sure your dog is scheduled on a day that will allow for an earlier pick-up time.

*Note: We do not provide waiting facilities for our patrons. For the comfort and security of your dog, we ask that you do not come in early while we are still grooming your dog or stay for the grooming appointment.

Owner Interruptions:

Our goal is to have a focused session for your dog and the groomer. For insurance and safety reasons, owners are not permitted past the front door. For us to provide your dog with a safe and positive experience, it is imperative that our work is not interfered with. There is no need for owners to be involved or assist in the grooming process. This is especially true if your dog is acting up, being stubborn, or struggling with confidence while in our care. For us to help your dog work through their fear and keep them safe, we need their full attention on us. Coddling your dog, giving them treats, and baby-talking to them when they are anxious will only reinforce and reward this unwanted behavior. It can also give them confusing mixed signals about what they are being asked to do. A calm and quiet environment is what creates a calm dog. We kindly ask that you remain outside the building and out of your dog’s range of sight and hearing for the entire grooming process. This includes coming inside to talk to the groomer (we ask that you call if there is an important message that you’d like to relay to your groomer) or to “check on” your dog. If a dog sees or hears their owner, it can become highly excitable, anxious, and uncooperative. A dog that is acting up in an environment with sharp tools can lead to getting hurt, people getting hurt, and broken equipment. This makes the grooming process nearly impossible to continue in a safe and timely manner. If you insist on interrupting or creating distractions during your dog’s appointment, we will stop the grooming process, even if we are not finished, and you will be charged for the full service. 

 

Dog Behavior and Medical Disclaimers:

Current Vaccinations/Veterinarian Information: 

Owners verify their dog is current on rabies, distemper, and Parvo-Virus vaccinations. Proof of vaccination or current Titer testing shall be provided to RSK9 Grooming upon request, as well as current veterinarian information. Special circumstances will be taken into consideration.

Proof of Rabies Vaccination and Refusal of Service: 

An updated rabies vaccination is required by law and any form of documentation of vaccine history is required to obtain any service from RSK9 Grooming. RSK9 Grooming reserves the right to refuse/stop services for your dog(s) at any time before or during any service. 

Health or Medical Problems:

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. Please make sure to alert us of any current or past issues so that we may keep an eye out for them. All medical expenses for veterinary care will be covered by the dog’s owner upon signing below.

Pregnant/Whelping Bitches:

We do not groom pregnant bitches or those who are still weaning their puppies due to their health and safety.

Parasite and Pathogen Protocols:

To ensure the safety and health of all of our clients and us, we strive to be a parasite and pathogen-free environment. If your dog has any external or internal parasites such as fleas, ticks, lice, mange mites, or worms, please notify us so we can take the proper precautions to prevent their spread. 

If you suspect your dog has fleas or ticks, prompt and thorough action on your dog is needed. A flea infestation can lead to tapeworms and other health problems. If fleas or ticks are found during the grooming process, you will be charged an additional fee to properly treat your dog. RSK9 Grooming will not use pesticide dips or sprays on your dog. Ticks found will be removed for an additional charge. If ticks are found, we strongly suggest that you have your dog tested for Lyme and other tick-borne diseases. Parasites are a health hazard to your dog, as well as to humans.

Veterinarian Authorization – Medical Emergencies:

This release gives RSK9 Grooming full authorization to seek medical treatment from the nearest vet clinic, in the case of any medical emergencies while in the care of RSK9 Grooming.

Allergies:

RSK9 Grooming is not responsible for any allergic reactions resulting from the manufacture-recommended use of any products. Please consult your veterinarian before having your dog treated if you have any questions concerning your dog’s sensitivity to such treatments. 

Accidents: 

There is always the possibility an accident could occur. The grooming equipment is sharp. Even though we use extreme caution and care in all situations, possible problems could occur, including cuts, nicks, and scratches. In most cases, this can happen when a dog is wiggling or moving around. Every effort will be made to ensure your dog is groomed as safely as possible, but an excited dog can be dangerous to continue to work on. We reserve the right to end the grooming session, even if the groom is not completed. If you arrive to pick up your dog and it is still being groomed, please do not talk to it or allow it to see you. Sit quietly, or step outside for a few moments. Every effort will be made to ensure your dog is groomed as safely as possible. It can be dangerous to work on an excited dog. If you insist on talking to your dog, or the groomer as they work on your dog, we reserve the right to end the grooming session, even if not completed, and the full grooming price will be charged.

After Effects of Mat and Impacted Undercoat;

Despite it being the most humane option, and no matter how careful and experienced your groomer is, shaving out mats or removing impacted coats can pose safety risks. Because dogs with mats or tightly impacted coats are already in pain, they do not want to be touched. So they are rarely compliant in standing still while sharp objects are being used around them. It is rare, however accidents can happen. After-effects of mat/impacted undercoat removal can include itchiness, redness, self-inflicted irritations, abrasions, hematomas, or failure of hair to regrow. Mats cut off circulation and removing the mats can also expose bruises, infections, and wounds that were caused by the mats themselves. In some cases, dogs may also exhibit brief behavioral changes after mats have been shaved out. Owners are responsible for any veterinary care caused by the mats themselves and/or from mat removal. 

Aggressive or Dangerous Dogs: 

Please notify us before your dog’s appointment if they have a history of being turned away from another groomer for out-of-control or aggressive behavior, or if they have ever shown signs of aggression such as growling, scratching, snarling, or biting. The terms “nipping, snapping, or being mouthy” are still defined as biting. Letting us know ahead of your dog’s appointment, helps us prepare and adjust our methods to prevent accidents from happening. Muzzles may be used if necessary. Muzzling will not harm your dog and protects both the dog and the groomer.

If you withhold this information and your dog does bite us as a result, you will be held liable. If we sustain a bite or injury, especially to our hands or arms, it can be career-ending for us. We do not accept dogs that exhibit idiopathic aggression (sudden and severe outbursts with little to no warning or reason). We recommend dogs with idiopathic aggression be groomed under anesthesia by a licensed veterinarian. 

RSK9 Grooming reserves the right to refuse/stop service for such dogs at any time before or during the grooming process, and charge an aggressive dog fee, in addition to the regular grooming charge. Customers also understand that all bites will be reported to the local authorities as required by law.

Dogs with Anxiety/Lack of Training/Other Behavior Problems:

Please notify us before your dog’s appointment if they have any behavior problems. Examples include; anxiety when left on their own or in a new/unfamiliar environment, fear of loud noises, fear of water, alligator rolling when being lead on a leash/having something around their neck, or screaming and thrashing when certain areas of their body are touched (such as their feet or rear end). If a dog has not already been trained to be calm, comfortable, and cooperative, they may not be able to handle the grooming process yet. They may not initially understand it and will find the tools, process, and sensations difficult, frightening, overwhelming, or even threatening. Behavior problems are safety problems. If an unpredictable or out-of-control dog is placed in an environment with sharp tools, it can lead to them getting hurt, people getting hurt, and broken equipment. Injuries that misbehaving dogs could inflict upon themselves include; cuts and scrapes from slamming into clippers or shears, quicked nails from thrashing around during nail clipping, blown out blood vessels in the eyes, or tracheal injuries from straining against the grooming loop, joint sprains from violently jumping around, or damage to their mouths from biting at brushes, clippers or shears. We do not want any of these things to happen to your dog. Therefore we will not force them to endure anything past their limitations. Sometimes that means not completing the full grooming service. The first handful of appointments may have to be devoted to addressing their behavior issues – teaching them to trust us, the techniques, tools, and stimuli of grooming – before they can be ready to have a complete groom. This ensures that every grooming appointment going forward, for the rest of their life, can be safe and complete. We would love to provide each dog with a complete groom, however, ensuring they are safe and set up for success needs to happen first. Otherwise, forcing dogs beyond what they can handle does not help them feel comfortable for their next appointment. It will instead make their behavior problems significantly worse and unsafe. It’s better to have a few unfinished grooming appointments, than an injured or traumatized dog. 

There are no “quick fixes” for behavior problems. It takes time, patience, training, recognition, and reassurance. Owners also need to work with their dogs at home by rewarding calm behavior, teaching self-control, and positively exposing them to a large variety of stimuli (such as loud noises, different people, textures, being touched all over their body with different objects, experiencing fun situations and environments outside their home, etc.). This will not only help dogs with their grooming appointments, but with their vet appointments, medical emergencies, behavior around others, and life in general. Pets that are taught that they do not have to fear the unknown, can control their emotions/reactions and can be patient are dogs that will always feel safe, happy, and confident in themselves. Depending on the severity of your dog’s behavior there may be a special handling fee added to the appointment. 

Senior Dogs and Dogs with Health Conditions:

Please notify us before your dog’s appointment of any pre-existing health conditions that might make them uncomfortable, risk injury, symptoms, or risk death during their grooming process. Such conditions can be and are not limited to; a history of seizures, allergies, respiratory conditions, heart conditions, blindness, deafness, difficulty standing or walking, cancer, active infections, arthritis, matted coat, diabetes, abscesses, incontinence, dietary restrictions, recent surgeries, open wounds, lumps and bumps, hypothyroidism, lupus, leukemia, lymphoma, dementia, bone deformities or diseases, or damaged muscles, ligaments, tendons, or nerves. 

Older dogs especially may require longer appointments so they can have frequent breaks from standing. If your dog’s medical condition is too advanced, limiting, or risky, we may have to decline service. Your dog’s health and well-being is of the utmost importance. Any grooming that takes place on a dog with a pre-existing health condition is conducted at the owner’s risk.

Grooming procedures can sometimes be stressful, especially for a senior dog or a dog with health problems. These procedures can expose hidden or aggravate known medical problems, during or after the groom. Because senior dogs with health problems have a greater chance of injury these dogs will be groomed for cleanliness and comfort, and the style that will not add to their stress. In the interest of your dog, this agreement will permit RSK9 Grooming to obtain immediate veterinary treatment for your dog should it be deemed necessary by RSK9 Grooming. We will do our best to contact you first, then take your dog to your authorized veterinarian or the nearest available veterinarian. It is agreed that all expenses for veterinary care will be covered by the dog’s owner upon signing this agreement.

*NOTE: All medical expenses that may incur during and after grooming – including the dog being matted, senior, having pre-existing conditions, or unforeseeable conditions – will be the sole responsibility of the owner. In the event your dog becomes too stressed, dangerous, or unwell during their grooming appointment, we will cease service and you will be charged for what was done up until that point.

Cancellation/No-Show Policy

No Shows, Last Minute Cancellations and Tardiness: 

If you need to reschedule or cancel an appointment, please notify us at least 24 hours in advance. No-shows and last-minute cancellations are subject to a $50.00 fee per dog, which will be charged to your card on file. Prepayment will now be required before another appointment is booked if you’ve not shown up in the past. We understand there may be emergency situations and we will work with you, but not on a continued basis. Please be respectful of our time as we are a by-appointment business, and another client could have taken your appointment if we had known. 

*NOTE: We allow up to a 15-minute grace period for appointments. Clients who are 15 or more minutes late risk losing their appointment without notice and a $50 no-show fee will be incurred.

When WE Reschedule:

There might be times when we will need to reschedule your appointment to another day or time. This only occurs when we have inclement weather that is not safe for us to be operating in, or if a groomer becomes ill or has a family emergency. We are aware that this can create an inconvenience in your life and ask that you allow us the opportunity to make it right for you.

Late Pick-Ups: 

If your dog is not picked up by closing for the day, an additional $55.00 kennel charge will apply. Subsequent days will be charged at $55.00/day, plus food, medicine, or other necessities. Full payment of all charges is due at the time of pickup. RSK9 Grooming has the right to place the dog in a temporary boarding facility, foster home, or other off-site location at an additional expense.

Inclement Weather Policies:
The staff at RSK9 Grooming will do our best to give all clients at least a two-hour notice if their appointment needs to be rescheduled due to inclement weather. If you know that you cannot make it to your appointment please call or email us as soon as possible. Our normal 24-hour cancellation policy does not apply where there is inclement weather. We will respect anyone who requests to reschedule their appointment even if we have decided to open for that day. Please understand that some of our groomers and support staff do not live in Winchester and if they feel it is unsafe for them to come to work we will need to reschedule your appointment even if you feel that you could make it. Please check our Facebook page for closing or delayed opening updates.

 

De-Matting Policy

Matted Dogs and Dogs with Impacted Undercoat:

Dogs with matted coats need extra attention during their grooming session. Mats left in a dog’s coat will only grow tighter, restricting circulation. Severe matting can strangle the dog’s skin and/or eventually create wounds, including but not limited to bruising and hotspots. RSK9 Grooming does not wish to cause serious or undue stress to your dog, and will not continually de-mat your dog. We believe in comfort over vanity. Mats can be very difficult and uncomfortable to remove and may require the dog to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts, or abrasions due to warts, moles, or skin folds trapped in the mats. Heavy matting can also trap moisture and urine near the dog’s skin allowing mold, fungus, or bacteria to grow, causing skin irritations that existed before the grooming process. Torn skin beneath mats can also harbor maggots. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions, and failure of the hair to regrow. Shaved dogs are also prone to sunburn and should either have sunscreen applied daily or should be kept out of the sun until their hair grows sufficiently to protect the skin. In some cases, dogs can also exhibit brief behavioral changes. This is typically due to increased blood circulation from lack of restriction as well as airflow touching the dog’s skin. There is an extra charge for de-matting, whether that is combing out the mats or shaving the mats. Mat removal requires skill, precision, and experience. Prevention is the best defense against matting; therefore, be sure to schedule regular grooming appointments. We will do our best to remove mats but not at the expense of your dog experiencing pain or discomfort. Therefore a severely matted dog may not have the grooming outcome you would expect. Our groomer can go over proper brushing techniques following a matted shave-down to ensure going forward you can get the haircut you want.

Added Fees For Mat Removal: 

When you arrive for your appointment, we will conduct an initial evaluation of your dog’s coat condition before grooming. If we find that they have mats that need to be shaved off, we will advise you of our intentions to shave the hair before going forward. You will then have the option to refuse service, however a 50% cancellation fee for the lost appointment spot will be charged to your card on file. If you accept the appointment, you will be charged an additional $1 per minute of mat removal, with a minimum of $30. If we conclude that de-matting your dog will knowingly cause duress, pain, extensive time, or injury to your dog, we will do a start-over groom, which will involve shaving the coat. You will be notified.

Impacted Hair Is Similar To Matted Hair: 

Impacted hair is caused by an undercoat that was unable to shed properly and can lead to any of the things listed below as well. The minimum fee for impacted hair removal is $15 and is charged $1 per additional minute. 

After Effects of Mat and Impacted Undercoat;

Despite it being the most humane option, and no matter how careful and experienced your groomer is, shaving out mats or removing impacted coats can pose safety risks. Because dogs with mats or tightly impacted coats are already in pain, they do not want to be touched. So they are rarely compliant in standing still while sharp objects are being used around them. It is rare, however accidents can happen. After-effects of mat/impacted undercoat removal can include itchiness, redness, self-inflicted irritations, abrasions, hematomas, or failure of hair to regrow. Mats cut off circulation and removing the mats can also expose bruises, infections, and wounds that were caused by the mats themselves. In some cases, dogs may also exhibit brief behavioral changes after mats have been shaved out. Owners are responsible for any veterinary care caused by the mats themselves and/or from mat removal. 

If your dog does not receive a puppy cut at 4-6 week regular intervals, and you do not diligently and regularly brush your dog, chances are high that your dog has matting in the coat.

All groomers feel that matted dogs are in a health crisis.  Matting restricts blood flow to the skin and hinders the health of the skin and coat.

Most dogs will not tolerate the pulling on their skin from brushing out matting for more than 10 minutes.

Often, this causes the dog to behave in a fear-aggressive manner towards future groomers and can make future grooms very difficult and stressful for both the dog and groomer.

As a group, we do not want to further magnify your dog’s fears and we feel that a shavedown is the kindest thing you can do for your dog as it reduces stress and pain.

Therefore, we firmly adhere to the following regarding matting on your dog:

  • Our groomers will recommend a total shave down if:
    1. The matting is a 4+ on a scale of 1 to 10
    2. The matting cannot  be brushed out within 20 minutes
    3. Your dog reacts negatively to the attempt at de‐matting

       

  • If your dog cannot tolerate brushing out mats on the body, your dog will not tolerate de‐matting of the face.
  • Statements by our groomers that they will try to do what they can, or they will try to save the face, tail, and ears are not solid promises.
  • Your groomer reserves the right to stop the attempts and recommend a shave down.
  • If your groomer recommends a shave down and you do not agree to a shave down of your dog, the groomer will decline the groom and a trip fee will required to be paid.
  • If you are not the only dog parent in the house, your agreement is considered permission on behalf of other family members so consider if the matting is severe, as in a 6+ on a scale of 1 to 10, the groomer may assess extra charges.
  • Matting that is close to the skin creates risk, will require extra time to work through the matts, and often dulls our tools.
  • Shaving a matted dog may expose health conditions that you did not see under the coat such as scabs, poor skin health, or open sores.
  • Matting also prevents the groomer from seeing skin tags and these can be nicked during the shave.
  • Shavedowns can also cause post‐groom irritations, especially in sensitive areas. It is important to keep your dog from licking, chewing, rubbing, or scratching.
  • Shavedowns are not pretty when completed. Yes, your dog will look noticeably different.  We realize this and we empathize with the visual shock.  We also know that hair grows back.
  • Shaving off matting will help your dog’s skin and coat will return to a healthier state in a few weeks.
  • We promise the appearance is not permanent and after a day or two, your dog will be much happier.
  • RSK9 Grooming is not responsible for medical fees associated with the post-groom effects of shaving a  matted dog.
  • RSK9 Grooming will not refund groom fees if you or the other family members are unhappy with the appearance of your dog after a shave down.
  • Shavedowns are done to start a healthy return of the coat and skin, they are not intended to be attractive.

Please be sure to reach out to our skilled employees if you need any further clarification on the information above and be sure to ask your groomer questions before agreeing to a shave down.

Double Coated Dog Shavedown Waiver

Double-coated dogs are dogs with two types of coat growth, typically a sleek, long, darker, coarser topcoat or “guard” coat, and a softer, finer, more abundant, lighter undercoat. RSK9 Grooming does not generally recommend using a blade or a guard on double-coated breeds,  in which the entire coat is clipped down using a guard comb or metal blade. However, we believe that it is ultimately the owner’s decision to make based on their lifestyle and personal preference while understanding the possible results.

Keep in mind that some dogs may never have any coat changes after shaving,  some may have a drastically altered coat after the first shave, and some change gradually over time. Since the genetic makeup and environmental factors of each dog are different, there is no way to tell whether a dog’s coat will grow back that same, or differently.

Often, shaving a doublecoated breed results in what is commonly called a “broken coat.” This is mainly defined as a coat with a higher proportion of undercoat growth than a topcoat,  as well as uneven growth, and sometimes skin issues.

  • Color Change; regrowth that has mostly undercoat is likely to be a different color, typically much lighter. Black dogs tend to grow back grey, brown and red dogs tend to grow back tan.
  • Texture; regrowth is likely to be very soft. While it feels nice and fluffy,  this can mean the coat is not fully functioning to do its job of protecting the skin from environmental factors such as allergens. It can also trap too much dander under the coat,  affecting the skins ability to “breathe.”  This thick, soft regrowth can also have an added disadvantage of becoming tangled more easily due the nature of the thinner, wavier undercoat.
  • Body Temperature Management; a doublecoated dogs coat is designed by nature and evolution to be insulating against both heat and cold, as long as the coat is maintained with regular undercoat removal. It is due to domestication, breeding, and living in comfort that dog dogs do not shed the way their bodies are meant to, which means regular grooming is a necessity for upkeep.  Air is meant to be trapped within the coat to insulate the body, much like a poofy winter jacket; and the dogs hair follicles move to regulate temperature, much like when a human gets goosebumps. Cutting the hair can easily damage the functionality of this regulation system.
  • Amount of Coat; regrowth with a higher proportion of undercoat is likely to be much thicker than the original or “natural” coat. In addition to the above points, this is going to mean higher fees for future grooms as the coat thickens and is harder to work with. Prices start based on AKC breed standards, and the amount of time, work, and skill we put into each groom based on the average standard of the breed. As the coat changes, it no longer matches with the breed standard. A thicker, softer coat means more work; brushing, washing, drying, even working clippers through the coat can take longer than it should. As groomers work on a commission based pay scale, it is necessary to charge extra for dogs that take more time than expected.
  • Sunburn; Yes, dogs can get sunburn. Dogs have fewer layers of skin than humans, since their coat is intended to assist the skin in its functions. Harmful UV rays can penetrate a shaved dogs skin much easier than a humans skin.

While it seems that broken coats have not been heavily researched in veterinary medicine in relation to potential diseases, it is a commonly held theory in the dog industry that certain diseases may be the underlying cause of a broken coat, and these diseases are typically symptomless, or have hard to notice / gradually developing symptoms. If your dogs shavedown results in a broken coat, it may be wise to have him or her tested for certain diseases such as hypothyroidism, cushings disease, diabetes, hormonal conditions, liver and kidney issues, and even cancer.

In the event that your dog’s coat is changed by a shavedown, please be aware that these changes will often make grooming more labor-intensive, and is likely to result in a higher cost for grooming as decided by your groomer.

Doodle Disclosure

If you weren’t already aware, as a doodle owner it is important that you know that you own a high-maintenance breed in the grooming department.  They require daily brushing and combing, and full-service groomings every 4-6 weeks.  

Unfortunately, the media, many dog breeders, and general public opinion do not convey this.  Because of their coat type being curly plus being mixed with a double-coated breed, they are the most labor-intensive breed type we work with.  Their popular image of an unkempt Bob Ross-like coat, coupled with this lack of education to dog parents creates a huge dilemma for the industry of groomers.  If you were to compare them to say an Old English Sheepdog in full show coat, they would be getting groomed at least every two weeks.  The grooming process on an overgrown, deeply matted doodle coat is stressful and painful on the animal, to stand for twice as long as most other grooms while their tangled coat is being pulled on. (and because of that, the dog is often uncooperative for the process).  It’s also damaging to our extremely expensive tools, and hard on our hands and joints (it’s like hacking down a tree when our tools should be sliding through the coat of any other dog).  A doodle that does not have their coat maintained regularly is at a higher risk for injury and stress during the grooming process as well.  Because of all of this, many grooming salons will not even take new doodle clients, while at the same time this breed continues to grow in popularity.  

We love grooming, and we love doodles!  They can be sweet and friendly.  At the first grooming with us we are prepared to give you one intensely labored beautiful haircut fresh start for your doodle.  (Be prepared that the first appointment may cost a bit more pending coat condition and tolerance to the grooming process.)  We also recommend pre-booking at each appointment for the next, in order to get in on time for your dog’s grooming schedule. 

Moving forward, in order for us to have a great client relationship we have the following Doodle/Curly Coat Client Policies:

  • Full-service groomings are strongly advised every 4 to 6 weeks, and Never going past 8 weeks is highly recommended for health and safety reasons.  (Puppies should be starting the grooming process monthly by 8-12 weeks of age.)
  • If a few more weeks (beyond 6) between grooms is preferred by the client, haircuts less than ½” long may be performed, for easier maintenance and matting removal.
  • Unfortunately due to all of the above information and the high demand for haircuts from doodle owners, clients that go past 10 weeks between groomings cannot be serviced (or in some cases, 8 weeks if deemed by the groomer that increased service frequency is required due to the multiple painful matted shave-downs required by the coat type). (Note, we do understand things happen in life, but we only give one pass on the exception to this rule.)

 

Pricing and Payment: 

Pricing varies depending on factors such as your dog’s breed, coat condition, behavior, health and the products and services required. 

I understand that due to the nature of dog grooming all quoted prices prior to grooming my dog are only estimates. Final price will depend on temperament of each dog, and the condition of its coat. Upon physical inspection of my dog by a “Groomer”, or “Bathers”, a good faith estimated price will be provided. Extra charges may apply for dogs that are matted, have fleas and/or difficult to manage. Often, we are not aware of these extra charges until we have begun the grooming process, because of this the price originally quoted at drop off could increase. We will always inform clients of any price changes as soon as we notice they are necessary, this will generally be done by text and if you need to reply we will allow 5 minutes before proceeding with what your dog needs.  

  • We accept Cash, Card, or Check as forms of payment. We do offer online payment to make pick up easier.
  • To secure your appointment we do require a valid card to be on file, even if you will be paying by a different method. 
  • Payment is due in full on the day of service. 
  • While tips are not required, they are greatly appreciated. 
  • We can provide an invoice if needed via email or text.

Gift Certificates and/or Loyalty Cards:
Gift certificates/loyalty cards cannot be redeemed for cash and are non-refundable. The value of a gift certificate/loyalty card will not be replaced if lost, stolen, destroyed, altered or used without your permission. Gift certificates/loyalty cards must be presented at time of service.

Photography and Video Consent: 

I hereby consent my dog(s) and/or me to be photographed and/or videoed and I AUTHORIZE RSK9 Grooming it’s employees, agents, or authorized representatives to use, reproduce, publish, transmit, distribute, and display the said photograph(s) in RSK9 Grooming display, advertisement, website, or other material for promotional purposes. Images are the property of RSK9 Grooming. The use of images remains loyalty free indefinitely on a voluntary basis and is not considered work for hire.

Lost, Damaged or Destroyed Items: 

If leashes, collars, harnesses, carriers or any other personal effects become lost, damaged, or if destroyed we are not responsible for reimbursement or replacement of personal effects.

Satisfaction:

Your satisfaction is important to us. If you are unhappy for any reason and would like something adjusted, we will be happy to make any adjustments when you pick up your dog from his/her appointment. Once, however, you take your dog home from the appointment, any return visits will be treated as a new appointment and the client will be charged a grooming fee.

No Tolerance Disclaimer:

Each and every one of our clients is deeply appreciated by us. You are what keeps us doing what we love to do – caring for dogs! We work extremely hard to ensure your dog’s well-being is at the forefront of every decision we make. Additionally, striving to remedy any mistakes or clear up misconceptions. If you have a concern, are unsure of the reasoning behind something we are doing, or have a special request, please communicate it to us. Please do so with composure and grace. It costs nothing to be kind. We are always happy to accommodate your needs – as long as they do not sacrifice efficiency, quality, or the safety of either your dog or us. However, please understand that we have a zero-tolerance policy for rudeness, entitlement, aggressive demands, blatant accusations, bullying and belittling. We will immediately fire and block a client who feels the need to treat anyone employed with RSK9 with less than basic respect. 

We reserve the right to refuse service to anyone, for any reason, and at any time.

Refusal of Service:

RSK9 Grooming has the right to refuse service for a dog that is aggressive or too large/heavy to handle. You must inform your groomer if your dog bites, has bitten, or is aggressive to people, other dogs, or specific grooming procedures.  Your dog’s safety, comfort, and well-being are our utmost concern.  Your dog will be groomed by a professional certified groomer in the style you have requested. We reserve the right to alter or cease any groom in the event that we determine it is in your dog’s best interest or your dog displays aggressive behavior.  RSK9 Grooming has the right to refuse service to your dog at any time for any reason.  The client may be charged the full price of the groom even if we are unable to complete it.

Neglected and/or Abandoned Dog: 

RSK9 Grooming will make every effort to ensure the safety of your dog(s) while in the care of RSK9. Should a dog repeatedly return in a condition that would indicate neglect, we must file a report with local animal law enforcement agencies. Animal cruelty as defined by ASPCA means the unnecessary or unjustifiable physical pain or suffering caused or allowed by an act, omission, neglect, abandonment. Should no contact be made with owner/guardian for 72 hours, RSK9 will assume that the dog(s) has/have been abandoned and will notify an animal law enforcement agency. After which RSK9 will not assume responsibility of any form for the dog(s).

Hold Harmless Agreement: 

By signing this agreement you agree to hold RSK9 Grooming, its owners, franchise owners, affiliates, operators, employees, officers, and directors harmless from any damage, liabilities, financial, and otherwise, loss or claim including but not limited to veterinarian bills arising from any condition of the listed dog(s), either known or unknown, to RSK9 Grooming or any other property of the Customer, which arise in any way from services and/or products provided by or as a consequence of customers association with RSK9 Grooming. It is also further understood and agreed that the terms of this agreement can change at any time, without notice, and will override any and all prior signed contracts or releases. It is further understood that this clause appeals to any and all dogs groomed at RSK9 Grooming.

Policy Changes:
It is also understood and agreed the terms of this agreement/contract can change at any time, without notice, and will overwrite any and all prior signed contracts or documents. 

I have read and agree to the policies of Ridgside K9 Grooming. I agree that I am the legal owner of the dog(s) listed on my account. I authorize my veterinarian to release any necessary information regarding my dog’s health to Ridgeside K9 Grooming. I also authorize Ridgeside K9 Grooming to communicate with me via email and text regarding current and future grooming services and products. This agreement is applicable to any future dogs acquired by dog owners.